SynXis® Voice Agent
Guests who call hotel reservation lines are often far into the research process, making it essential to provide high-quality support that encourages booking. SynXis® Voice Agent is a hotel call center solution that helps you Go Beyond to encourage high-value bookings, deliver great guest experiences, and drive call center conversions.
Designed to boost conversions over your direct channel
Traditional front desk call center software can often be disconnected, resulting in lengthy call times, clunky user experience, and increased difficulty cross-selling or up-selling guests. SynXis® Voice Agent from Sabre Hospitality is an intuitive, guest-centric call center tool that guides agents through the conversational flow of making a voice reservation, increasing conversion and cross-selling opportunities while minimizing call time.
SynXis® Voice Agent is easy to use. In most cases, agents can learn how to use the hotel call center solution in just two hours.
Agents can seamlessly access all rates, inventory, and profile data via a single system of record with the SynXis® Central Reservation System.
By moving to a cloud-based hotel customer service tool, you can eliminate unnecessary hardware costs and installation fees.
Loyalty program integration
Deliver personalized experiences and encourage repeat business and enrollment in your hotel’s rewards program with CRM integration.
Go Beyond the capabilities of a traditional call center tool
Without the right hospitality call center software, hoteliers run the risk of delivering average guest experiences and losing incremental revenue. SynXis® Voice Agent is a call handling tool optimized for conversion. The hotel call center solution complements the SynXis® Central Reservation System to give hoteliers easy access to hotel content and ancillary services, helping agents drive cross-selling options in an easy and intuitive way.
Drive high-value bookings with high-quality support
Guide third-party call center agents or on-property reservation departments through the conversational flow of a voice reservation with intuitive, guest-centric software. Increase conversions and cross-selling opportunities while minimizing call times by 20%.
Increase revenue opportunities and unlock cost savings
Easily access and offer an endless array of additional revenue opportunities by integrating SynXis® Retail Studio. Cross-sell and up-sell experiences, goods, policies, and services to delight guests while growing total revenue.
Improve guest experience and loyalty with unified systems
Seamlessly access information on rates, inventory, and profile data in real time. Offer personalized experiences to your most valuable customers and drive repeat business and high-quality revenue across your portfolio with reliable call center technology and CRM integration.
Boost efficiency and empower teams with user-friendly tools
Assist guests, travel agents, and corporate clients all over the world from a single interface. Give agents information in their preferred language and format with a consumer-grade interface available in multiple languages. Train new users more efficiently with intuitive design, cutting training time from days to hours.
SynXis® Voice Agent drives speed and creates impact
Reduced call time for agents
Average conversion with guided conversations
Properties using the solution
Discover how we’re enabling hoteliers across the globe to Go Beyond
December 1, 2023
Through SynXis Retail Studio, we empower hoteliers to boost ancillary revenue by seamlessly transitioning to a new era of retailing.
June 2, 2023
May 2023: Expedia Group has recently announced its Elite and Preferred Connectivity partners for 2023, recognizing the top providers of high-quality tools, capabilities, and user experiences for connected properties.